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- Asda has admitted that the cost of most slots has gone up. Vulnerable shoppers also now have to pay for delivery. Under the old system, they had been able to get free delivery with no minimum.
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- 'We will provide them with a free Asda Priority Pass, which gives them access to new home delivery slots, the option to book a recurring delivery slot for peace of mind, and free delivery.
Christmas delivery and collection slots at Asda store are now open. The chain states that customers need to book a suitable time between 21 and 23 December to be able to shop the food in. Asda's Christmas delivery slots open on 6 November, although those with a delivery pass have been able to book since 30 November. The Christmas delivery slots and collection slots run 21-23 December.
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The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…
Sainsbury's
The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we've been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.
'The government have identified and shared with us the customers who they consider the most vulnerable, and we're in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'
© Provided by Hello! sainsburysSainsbury's has a number to call if you haven't received a vulnerable person letter
How do I book a Sainsbury's home delivery slot for a vulnerable person?
You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.
There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.
Tesco
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we've already contacted them to let them know we're making home delivery slots immediately available to them. As we receive more data from Government, we'll make even more slots available.'
© Provided by Hello! tesco-signTesco has contacted its vulnerable customers
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Ocado
A representative for Ocado told HELLO!: 'We have received the government's vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'
© Provided by Hello! ocadoYou can reach Ocado on the 'Contact Us' section of their website
How do I book an Ocado delivery slot for a vulnerable person?
Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government's list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.
Asda
The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.
'The data we've received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We're also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'
© Provided by Hello! asdaAsda priorities their most vulnerable customers
How do I book an Asda delivery slot for a vulnerable person?
A representative for Asda told HELLO!: 'People who've been identified on the government's vulnerable person list will have received either an email or a letter and all the information they need is in there.'
In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'
Morrisons
How do I book a Morrisons delivery slot for a vulnerable person?
Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.
© Provided by Hello! morrisonsMorrisons is launching a telephone ordering service
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The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.
Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.
Whether you shop at Asda, Iceland, Morrisons, Ocado, Tesco, Sainsbury's or Waitrose, we reveal how to find the cheapest supermarket online delivery deals, including the price of monthly passes. Some even offer free deliveries!
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Cheap online supermarket deliveries: monthly delivery passes are key
If you regularly do your grocery shopping online, it's vital you track down the cheapest supermarket delivery deals or you'll end up wasting a load of cash.
Our guide explains how to do just that and covers all the main supermarkets, including Tesco, Sainsbury's, Ocado and Iceland.
But before your scroll to your favourite store, please note some supermarkets have reported a sharp spike in demand for online deliveries due to the second lockdown, so you may have to wait longer to book a slot at some stores.
The increased demand is being driven by people worried about stock shortages seen when lockdown was first introduced earlier this year.
While we can't help you jump the queue, you can at least ensure you pay the lowest possible price for your delivery, whenever that may be.
Asda delivery costs
Minimum order: £40
Delivery cost: £1-£6.50
Cheapest delivery slots: Monday to Thursday afternoons and evenings
Time slots: two hours
Regular Asda shopper? Grocery Delivery Passes entitle you to free delivery anytime for specific days, but new delivery passes are no longer on sale at the time of writing.
Asda is unable to confirm when delivery passes will go back on sale. We'll update this article if Asda gets in touch with any new updates.
When delivery passes were available, shoppers could get an Anytime Delivery Pass, which was available for 12 months. You had to pay £5 a month for 12 months or a £55 one-off payment, or alternatively you could get a six-month pass for £35 (or six £6 monthly instalments).
There was also a midweek 12-month pass for deliveries on Tuesdays, Wednesdays and Thursdays, which would have set you back £24.
Asda promised that if your Delivery Pass didn't save you more than you would have spent on standard delivery charges, it would give you an eVoucher for the difference.
Make sure you save on your next shop with these top tips.
Iceland delivery costs
Minimum order: £25
Cost: £2 delivery charge for orders over £25 but less than £35 (free delivery for orders over £35)
Cheapest delivery slots: you only pay for delivery if you spend less than £35
Time slots: two hours
Iceland doesn't sell delivery passes but does offer a Bonus Card, which will give you access to exclusive offers.
Once you've registered your card, you can load money onto it and Iceland will top up every £20 with £1, effectively a boost of up to 5%.
Iceland will also provide free delivery on spends over £25 to Bonus Cardholders – but only when you pay in store.
Morrisons delivery costs
Minimum order: £40
Cost: 99p-£6.90
Cheapest delivery slots: afternoons and evenings, Tuesday-Thursday
Time slots: One hour
Regular Morrisons shopper? A Delivery Pass will entitle you to free delivery anytime for specified periods.
The anytime pass, which covers deliveries any day of the week, is available for a month (£8), for six months (£40) or annually (£65).
There's also a mid-week pass, which you can use for Tuesday, Wednesday and Thursday deliveries. Monthly (£5), six-month (£20) and annual (£35) passes are available.
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If your Delivery Pass ends up costing more than standard delivery charges, Morrisons will give you a refund.
You can also get a Morrisons More Card to earn points, which you can redeem at the supermarket.
Make sure you save on your next Morrisons shop with these top tips.
Ocado delivery costs
Minimum order: £40
Cost: £2.99-£6.99 or free with spend over £75 for certain orders
Cheapest delivery slots: early morning or late evening
Time slots: One hour
Ocado has paused its Smart Pass and there's no confirmation when they'll be back on sale.
The Smart Pass entitles you to no extra delivery charges, lets you save at least 10% on selected items and offers access to exclusive sales among other benefits. Delivery charges apply as normal during Christmas week, but Smart Pass holders get priority.
Sainsbury's delivery costs
Minimum order: £25
Cost: £1-£7 or free delivery with spend over £100, Monday-Thursday after 2pm
Cheapest delivery slots: Tuesdays and Wednesdays (afternoons and evenings)
Time slots: One hour
If you shop at Sainsbury's, you've got a choice between two delivery passes, but you'll need to spend at least £40 per shop.
The Midweek Delivery Pass covers deliveries on Tuesdays, Wednesdays and Thursdays, and is available for three months (£10), six months (£18) and 12 months (£30).
The Anytime Delivery Pass covers deliveries any day of the week, and costs £20 for three months, £35 for six months and £60 for 12 months.
Sainsbury's will send you a voucher to cover any difference if you haven't saved money with a Delivery Pass.
Get a Nectar card to earn points, which can be redeemed at Sainsbury's, as well as 500 other brands.
Heading off to Sainsbury's? Save with our top shopping tips, and don't forget you can rack up Nectar points whenever you shop with a credit card from Sainsbury's Bank.
Delivery cost: £1-£6.50
Cheapest delivery slots: Monday to Thursday afternoons and evenings
Time slots: two hours
Regular Asda shopper? Grocery Delivery Passes entitle you to free delivery anytime for specific days, but new delivery passes are no longer on sale at the time of writing.
Asda is unable to confirm when delivery passes will go back on sale. We'll update this article if Asda gets in touch with any new updates.
When delivery passes were available, shoppers could get an Anytime Delivery Pass, which was available for 12 months. You had to pay £5 a month for 12 months or a £55 one-off payment, or alternatively you could get a six-month pass for £35 (or six £6 monthly instalments).
There was also a midweek 12-month pass for deliveries on Tuesdays, Wednesdays and Thursdays, which would have set you back £24.
Asda promised that if your Delivery Pass didn't save you more than you would have spent on standard delivery charges, it would give you an eVoucher for the difference.
Make sure you save on your next shop with these top tips.
Iceland delivery costs
Minimum order: £25
Cost: £2 delivery charge for orders over £25 but less than £35 (free delivery for orders over £35)
Cheapest delivery slots: you only pay for delivery if you spend less than £35
Time slots: two hours
Iceland doesn't sell delivery passes but does offer a Bonus Card, which will give you access to exclusive offers.
Once you've registered your card, you can load money onto it and Iceland will top up every £20 with £1, effectively a boost of up to 5%.
Iceland will also provide free delivery on spends over £25 to Bonus Cardholders – but only when you pay in store.
Morrisons delivery costs
Minimum order: £40
Cost: 99p-£6.90
Cheapest delivery slots: afternoons and evenings, Tuesday-Thursday
Time slots: One hour
Regular Morrisons shopper? A Delivery Pass will entitle you to free delivery anytime for specified periods.
The anytime pass, which covers deliveries any day of the week, is available for a month (£8), for six months (£40) or annually (£65).
There's also a mid-week pass, which you can use for Tuesday, Wednesday and Thursday deliveries. Monthly (£5), six-month (£20) and annual (£35) passes are available.
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If your Delivery Pass ends up costing more than standard delivery charges, Morrisons will give you a refund.
You can also get a Morrisons More Card to earn points, which you can redeem at the supermarket.
Make sure you save on your next Morrisons shop with these top tips.
Ocado delivery costs
Minimum order: £40
Cost: £2.99-£6.99 or free with spend over £75 for certain orders
Cheapest delivery slots: early morning or late evening
Time slots: One hour
Ocado has paused its Smart Pass and there's no confirmation when they'll be back on sale.
The Smart Pass entitles you to no extra delivery charges, lets you save at least 10% on selected items and offers access to exclusive sales among other benefits. Delivery charges apply as normal during Christmas week, but Smart Pass holders get priority.
Sainsbury's delivery costs
Minimum order: £25
Cost: £1-£7 or free delivery with spend over £100, Monday-Thursday after 2pm
Cheapest delivery slots: Tuesdays and Wednesdays (afternoons and evenings)
Time slots: One hour
If you shop at Sainsbury's, you've got a choice between two delivery passes, but you'll need to spend at least £40 per shop.
The Midweek Delivery Pass covers deliveries on Tuesdays, Wednesdays and Thursdays, and is available for three months (£10), six months (£18) and 12 months (£30).
The Anytime Delivery Pass covers deliveries any day of the week, and costs £20 for three months, £35 for six months and £60 for 12 months.
Sainsbury's will send you a voucher to cover any difference if you haven't saved money with a Delivery Pass.
Get a Nectar card to earn points, which can be redeemed at Sainsbury's, as well as 500 other brands.
Heading off to Sainsbury's? Save with our top shopping tips, and don't forget you can rack up Nectar points whenever you shop with a credit card from Sainsbury's Bank.
Tesco delivery costs
Minimum order: £40
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Delivery cost: £4.50 (or £5.50 for orders from Customer Fulfilment Centres) + £4 if you spend under £40
Time slots: One hour (but you can save money by opting for a four-hour window)
Unfortunately, Tesco has paused new registrations for its Delivery Saver pass.
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'Since the start of the coronavirus outbreak, we've worked very hard to increase our online capacity and have more than doubled our slots each week,' said a spokesperson for Tesco.
'We continue to offer priority access to over 600,000 of our most vulnerable customers.
'We've temporarily paused new sign-ups for Delivery Saver so that we can support existing and vulnerable customers given the high demand for online slots.'
When the Delivery Saver pass was available, you paid £7.99 for one month or £47.94 for six months for one delivery a day with a minimum order of £40.
There was also the option of paying £6.99 a month for six months or its cheaper midweek delivery saver pass, which cost £3.99 a month.
Similar to some rival schemes, you got a grocery eCoupon if you didn't save money with the Delivery Saver plan.
Don't forget Tesco's Clubcard scheme, where you earn points that can be turned into vouchers for shopping or days out.
Save on your next Tesco shop with our top frugal tips. Also, don't forget you can boost your credit score and earn Clubcard points when you shop with this credit card.
Waitrose delivery costs
Minimum order: £40
Cost: free
Cheapest slots: delivery is always free
Time slots: One hour
Regular Waitrose shopper? Join MyWaitrose for free as it provides a number of offers, but almost all are only available in store.
Make sure you save on your next Waitrose shop with our top frugal tips. You can also earn points every time you shop at Waitrose with this credit card.
Top tips for saving on all online grocery shopping
1. Sign up for emails with all of the supermarket websites, even if you don't intend to shop with them straight away.
Like all retailers, supermarkets often send out discount codes (such as 15% off your shopping) to entice us to shop with them, which will usually more than cover the delivery charge.
2. Switch around. Never use the same delivery service twice in a row. Supermarkets tend to ignore loyal customers and send their best deals to those who haven't used their service for a while – make them stew and watch the offers roll in!
3. Complain, complain, complain. If there is anything at all wrong with your shopping (late delivery, damaged fruit or vegetables, items too close to their sell-by date, dented tins) don't just accept it, phone up and tell them.
Most customer service managers are keen that you enjoy the service and will often replace or simply refund your money, straight away.
What's more, depending on the problem many will issue credit notes too, giving money off your next delivery (which may cover that delivery fee!).
4. Check prices. Depending on what you buy you could still end up spending more at different supermarkets, even if your delivery costs nothing.
5. Don't forget Click & Collect. A number of supermarkets offer Click & Collect services, where you order in advance and simply have to pick up the shopping, which is already bagged up and ready for you.